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Digital Transformation – Governance Best Practices


Governance is the process whereby organizations make important decisions, determine who needs to be involved in processes, assign accountability, and assess compliance. It is important to note that governance is not management. Instead, it is the high-level planning and control of activities. This is a critical and essential distinction. Although governance deals with decision-making and decision-makers, it does not specify or make decisions for decision-makers. Governance specifies decision-making authority and consequences for noncompliance. It enables management to execute corporate strategy and mitigate risks.

Whether you are in the process of implementing new digital technology or you in the maintenance stage you'll want a proper governance strategy in place. Below are some questions that will help your organization assess your governance maturity.


Who is knowledgable enough to provide subject matter expertise on related processes, data and technology?

Who has the authority to create, modify and approve policy related to process, data, and technology?

Who owns information and is therefore responsible and accountable for its maintenance and upkeep?

Who is influential enough to affect cultural change in the organization in support of the initiative?


How will value streams be measured and prioritized into initiatives?

How will standards and policies be communicated and by whom?

How will risks be measured and communicated and by whom?

How will issues be tracked and resolved?

How will information be managed across its entire lifecycle?

What policies are needed to ensure management principles and objectives are being followed?

How should information management capabilities be measured?

How will the organization define and measure and quality?

How will the organization provide ongoing support for new proccesses and systems?

How will the organization communicate and manage change?


What tools are needed to ensure all policies are being adequately monitored and enforced?

Do you have a means of sharing internal vocabulary within your organization?

Do you have a means of managing and providing oversight of system and data assets?

Do you have a master data management strategy and tool?

Do you have a tool for managing risks and issues?

Do you have a tool to manage the on-going support of the system?

Do you have a tool to manage quality?

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